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Concierge Service Manager (English)

remote
В1+
infocus
from 17,280 UAH for 15 working days
Recruiter Tetiana
t.savchuk@infocus.company
Apply for the job
Hello, this is the customer service agency infocus.assist, part of the infocus group of companies.

We create contact centers, concierge services, and provide IT solutions for better interaction between businesses and consumers. We have been developing the premium Visa concierge service for over 6 years. Our managers have evacuated clients from Bali, copied rare books, arranged birthday greetings on board airplanes and giraffe tours in Africa.


We are looking for a support manager to join our concierge service team for premium Visa clients, who will continuously make the world better and clients more satisfied.
Handling a wide range of client requests: from booking a table to searching for a pet by its tracks in the forest (yes, that happens) through chats, calls, and email.
- You know English at a B1 level or higher (if you know other languages, that’s an additional advantage!)
- You have experience in customer service.
- You can quickly find the necessary information in general sources.
- You believe in the power of good communication.You can multitask effectively.
- You have your own laptop for work (Windows 10 or higher or macOS).
- A 2/2 work schedule with alternating shifts: from 8:00 to 20:00, from 9:00 to 21:00, from 10:00 to 22:00 (Ukrainian time);
- Salary starting from 17,280 UAH for 15 working days, hourly pay (1-month probation period – 15,000 UAH) + the opportunity to take additional paid shifts + KPI (up to 3,000 UAH per month);
- Salary is adjusted according to the level: junior, middle, senior;
- A team you'll fall in love with and, of course, the opportunity to grow within the company (there are many different departments).
Recruiter Tetiana
t.savchuk@infocus.company
Apply for the job

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